FAQs

    1. Postponement of Arabian Travel Market for Visitors
    2. Postponement of Arabian Travel Market for Exhibitors
    3. Postponement of Arabian Travel Market for Buyers


    4. 1. Visitor FAQs

      Why is ATM being postponed?

      • Because the health and safety of all our participants (exhibitors, visitors, partners and staff) is our number one priority and we are concerned by the escalation of the COVID-19 pandemic in UAE, Middle East and worldwide

      • The situation has been aggravated recently with a rapid escalation of cases of the Coronavirus in the UAE, Middle East and across the world, increasing public health concerns and continually evolving UAE government advice

      • Due to the UAE government’s ban on large gatherings including events

      • In addition, there are travel bans in place in many companies

      • We listened to the feedback from the Arabian Travel Market community which was strongly in favour of postponing the Event and confirmed that this was the responsible and right thing to do

      • Global travel restrictions have also made it increasingly difficult for our international Exhibitors, Visitors and Hosted Buyers to attend.

      • We also wanted to give our exhibitors, and everyone involved in the event, as much notice as possible to avoid additional costs and inconvenience.

      We apologise for any inconvenience that this continued postponement may cause. Taking all these factors into consideration and the major importance of this event to the Travel and Tourism industry, we believe it is the best course of action to postpone the event so we are able to deliver, the high quality business event that you have come to expect, next year.

      Have all events associated with Arabian Travel Market been postponed?

      • Yes, all component parts of the event have been postponed including Travel Forward, ILTM Arabia and ARIVAL Dubai @ ATM.

      Is the Event being postponed due to a Force Majeure Event?

      • Yes, the COVID-19 pandemic is certainly unprecedented, outside our control and is interfering with our obligation to hold the event We are also listening to the continually evolving Government, WHO and Public Health advice

      When will the postponed event take place? And where?

      • When: 16-19 May, 2021

      • Where: Dubai World Trade Centre (same as current halls)

      Is my visitor registration still valid?

      • Yes, all visitor registrations/tickets will remain valid for the new event dates.

      • We will be sending you a ‘one-click’ email in the coming weeks so you can quickly and easily reconfirm you are able to attend.

      What about already booked travel and hotel accommodation?

      • You will have to contact the respective tour operator, airline and hotel you made your booking with and check your travel insurance.

      Who do I contact for further questions?

      • Our customer services team is at your disposal for all further questions: arabian.helpline@reedexpo.co.uk



      2. Exhibitor FAQs

      Why is ATM postponed?

      • Because the health and safety of all our participants (exhibitors, visitors, partners and staff) is our number one priority and we are concerned by the escalation of the COVID-19 pandemic in UAE, Middle East and worldwide

      • The situation has been aggravated recently with a rapid escalation of cases of the Coronavirus in the UAE, Middle East and across the world, increasing public health concerns and continually evolving UAE government advice

      • Due to the UAE government’s ban to avoid large gatherings including events

      •In addition, there are travel bans in place in many companies

      •We listened to the feedback from the Arabian Travel Market community which was strongly in favour of postponing the Event and confirmed that this was the responsible and right thing to do

      •Global travel restrictions have also made it increasingly difficult for our international Exhibitors, Visitors and Hosted Buyers to attend.

      • We also wanted to give our exhibitors, and everyone involved in the event, as much notice as possible to avoid additional costs and inconvenience.

      We apologise for any inconvenience that this continued postponement may cause. Taking all these factors into consideration and the major importance of this event to the Travel and Tourism industry, we believe it is the best course of action to postpone the event so we are able to deliver, the high quality business event that you have come to expect, next year.

      Have all events associated with Arabian Travel Market been postponed?

      • Yes, all component parts of the event have been postponed including Travel Forward, ILTM Arabia and ARIVAL Dubai @ ATM.

      Is the Event being postponed due to a Force Majeure Event?

      • Yes, the COVID-19 pandemic is certainly unprecedented, outside our control and is interfering with our obligation to hold the event We are also listening to the continually evolving Government, WHO and Public Health advice

      When will the postponed event take place? And where?

      •When: 16-19 May, 2021

      •Where: Dubai World Trade Centre (same as current halls)

      What happens to my participation costs/ payments already made to Reed Exhibitions? Can I get a refund?

      You will have 2 options to choose from:

      Option 1 - All your Service Charges and VAS Charges paid to Reed Exhibitions in relation to ATM 2020 will be applied to the rescheduled event (including all charges for space, smart space, shell scheme, furniture, smart reader and app, sponsorship & advertising) and prices will be frozen for you in relation to the 2021 event.

      Option 2 – Alternatively, all your Service Charges and VAS charges paid to Reed Exhibitions in relation to ATM 2020 may, if you choose, be applied to another Reed Travel Exhibitions event to be held in 2020, such as World Travel Market or IBTM or ILTM 2020. However, if you also wish to exhibit at ATM 2021 you will have to pay the 2021 rates.

      Please let us know in writing by informing your Account Manager or Jean Carabeo jean.carabeo@reedexpo.ae, before 5pm on 30th April 2020, which option you wish to take. If we don’t hear from you before then we will roll over your contract and monies to ATM 2021 in accordance with Option 1.

      Will I receive a new contract to exhibit for the rescheduled event?

      If you choose Option 1, your current contract to exhibit will continue to apply in respect of the rescheduled event as amended to reflect the new dates. You will be sent an email or new addendum to confirm the change of dates.

      If you choose Option 2, your ATM 2020 contract will be terminated and you will receive a new contract for the relevant RTE event and the monies paid by you in respect of ATM 2020 will be credited to your account in respect of that event.

      Do I have any further claims against Reed Exhibitions due to the postponement of the event, e.g. cancellation costs for hotel, stand builders, flights, freight, venue services etc.?

      • Reed Exhibitions will not be liable for any loss or costs incurred by exhibitors for hotels, flights etc. as a result of the postponement. Please speak to your suppliers directly and check your travel insurance policy.

      What happens to orders already placed with the venue?

      • We would advise you to refer to the venue directly on this matter, they are available to discuss at your convenience.

      Will I have the same location in the same hall with the new date?

      • We are in the process of reviewing the original event floor plan and will be able to let you know in the coming weeks whether your stand location will change if you chose to roll over your contract and monies to the 2021 event under Option 1. In the unlikely event that there is an impact on stand locations we will discuss this with any exhibitors who may be affected and will work with them to find the best solution.

      What happens if I cannot attend the rescheduled show on the new dates in 2021?

      •Reed Exhibitions will terminate your contract for ATM 2020 and give you a credit for the monies paid by you in respect of ATM 2020 against another RTE portfolio event of your choice to be held in 2020.

      I have already cancelled my contract to exhibit due to the Coronavirus, may I cancel my cancellation and attend the rescheduled event?

      • Yes

      • However, if you intend to participate in the event on the new dates, we must check whether your originally agreed stand position is still available.

      Who do I contact for further questions?

      •For any further questions, contact your current/usual Account Manager.

      2. Buyer FAQs

      Why is ATM postponed?

      • Because the health and safety of all our participants (exhibitors, visitors/hosted buyers, partners and staff) is our number one priority and we are concerned by the escalation of the COVID-19 pandemic in UAE, Middle East and worldwide

      • The situation has been aggravated recently with a rapid escalation of cases of the Coronavirus in the UAE, Middle East and across the world, increasing public health concerns and continually evolving UAE government advice

      • Due to the UAE government’s ban to avoid large gatherings including events

      • In addition, there are travel bans in place in many companies

      • We listened to the feedback from the Arabian Travel Market community which was strongly in favour of postponing the Event and confirmed that this was the responsible and right thing to do

      • Global travel restrictions have made it increasingly difficult for our international Exhibitors, Visitors and Hosted Buyers to attend.

      • We also wanted to give our exhibitors, and everyone involved in the event, as much notice as possible to avoid additional costs and inconvenience.

      • We apologise for any inconvenience that this continued postponement may cause. Taking all these factors into consideration and the major importance of this event to the Travel and Tourism industry, we believe it is the best course of action to postpone the event so we are able to deliver, the high quality business event that you have come to expect, next year.

      Have all events associated with Arabian Travel Market been postponed?

      Yes, all component parts of the event have been postponed including Travel Forward, ILTM Arabia and ARIVAL Dubai @ ATM.

      Is the Event being postponed due to a Force Majeure Event?

      • Yes, the COVID-19 pandemic is certainly unprecedented, outside our control and is interfering with our obligation to hold the event We are also listening to the continually evolving Government, WHO and Public Health advice.

      When will the rescheduled event take place? And where?

      • When: 16-19 May, 2021

      • Where: Dubai World Trade Centre (same halls as ATM 2019)

      I already paid the Hosted Buyer Registration fee, Will the Hosted Buyer Programme benefits be transferred to the rescheduled event on the new dates?

      • If you have already been confirmed as a Hosted Buyer and we have received payment of the $250 registration fee, we will automatically roll over your Hosted Buyer Status to ATM 2021 unless you confirm that you are unable to attend.

      I received my Hosted Buyer application update but never completed the payment. Do I need to re-apply?

      • You do not need to re-apply although the registration fee will need to be paid in order to confirm your place. We will re-send you the registration payment link closer to the ATM 2021 dates.

      I applied as a Hosted Buyer but didn’t receive any update with regards to my application. Can I still be considered for the event?

      • All Hosted Buyer applications will be rolled over to the new show dates. You will be notified closer to the time if your application has been approved and will receive a link to complete the $250 registration fee and confirm your place.

      If I am unable to attend the rescheduled event on the new dates, will I be able to send one of my colleagues in my place?

      • Unfortunately you can’t transfer your Hosted Buyer badge number to another person for security reasons. If you are unable to attend and wish to recommend a colleague from the same company please contact atm-buyers@reedexpo.co.uk

      Please note that they will be expected to meet the same qualifying criteria and making a recommendation does not guarantee them a place.

      What if I am unable to confirm if I can attend or not?

      • If you are unsure you can attend the new event dates, then we do advise you to get in touch with us at atm-buyers@reedexpo.co.uk

      What about travel or hotel accommodation that I have booked myself, which is not covered by the Hosted Buyer scheme?

      • You will have to contact the respective tour operator, airline and hotel with whom you made your booking and check your travel insurance

      11. Who do I contact for further questions?

      Our customer services team is at your disposal for all further questions arabian.helpline@reedexpo.co.uk

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